Friday, April 20, 2012

Why Airport Security Is Broken—And How To Fix It

I wish that more of our passengers could see the system from the perspective of a screener. It is here, at the front lines, where the conundrum of airport security is in sharpest relief: the fear of missing even the smallest thing, versus the likelihood that you'll miss the big picture when you're focused on the small stuff. Clearly, things needed to change. By the time of my arrival, the agency was focused almost entirely on finding prohibited items. Constant positive reinforcement on finding items like lighters had turned our checkpoint operations into an Easter-egg hunt. When we ran a test, putting dummy bomb components near lighters in bags at checkpoints, officers caught the lighters, not the bomb parts. more

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