Tuesday, June 12, 2012

The Power of Positive Feedback

Organizational psychologist Bruce Katcher says that one of the firmest psychological principles is that positive reinforcement increases the probability that a behavior will occur again in the future. “Without positive feedback, employees become unhappy, unmotivated, and unproductive,” he says. Katcher adds that instead of using praise to shape behavior, many supervisors use their comments to criticize, scold and berate employees. He believes a timely “Good work,” “Nice job” or other short form of praise can benefit the working relationship between the supervisor and employee. more

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