Wednesday, November 28, 2012

How People Change

People don’t behave badly because they lack information about their shortcomings. They behave badly because they’ve fallen into patterns of destructive behavior from which they’re unable to escape. Human behavior flows from hidden springs and calls for constant and crafty prodding more than blunt hectoring. The way to get someone out of a negative cascade is not with a ferocious e-mail trying to attack their bad behavior. It’s to go on offense and try to maximize some alternative good behavior. There’s a trove of research suggesting that it’s best to tackle negative behaviors obliquely, by redirecting attention toward different, positive ones. more

No comments: