Wednesday, August 27, 2014

Managing to Results Isn’t Enough; Focus on Behaviors

In a results-only culture, managers do whatever is necessary to achieve the desired outcomes. That can include doing things that are illegal or unsafe, such as at GM, or, as at the VA changing numbers to boost results while endangering the lives of veterans. In these situations, employees made choices to avoid the consequences of failing to meet set results. Meanwhile, leaders put their organizations at risk because they managed only to outcomes instead of attending to the underlying employee behavior. Unfortunately, results often mangle the truth, putting blinders on the people who should be in charge. Managing to results alone is like managing by looking at last month’s newspaper. The old newspaper doesn’t tell you what is happening, only what has happened...Leaders and managers need to understand the underlying behaviors involved in achieving results, good or bad. Then they must know how to effectively use positive reinforcement for the behaviors involved in directly improving performance. more

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